You have to TALKDOWN to your people

I wanted to share a key thing Iโ€™ve recently discovered as a center point to success in leadership. Iโ€™ve always done it, because I genuinely love my team and want their feedback…….

However, I just recently started to appreciate the MAGIC that lies within doing this.

๐ฌ๐จ๐ฆ๐ž๐ญ๐ข๐ฆ๐ž๐ฌ ๐๐€๐ˆ๐๐…๐”๐‹ ๐Œ๐€๐†๐ˆ๐‚
that will stimulate change and growth.

I cannot expect them to TALK UP.

I HAVE TO ๐๐‘๐ˆ๐Ž๐‘๐ˆ๐“๐ˆ๐™๐„ COMMUNICATING DOWN.

As Iโ€™ve been developing out The RKG leadership team, this is something I am communicating to them to do the people they lead also.

Why? People donโ€™t always come to โ€œthe bossโ€ and they wonโ€™t for many reasons.

The main one?

๐“๐‡๐„๐˜ ๐ƒ๐Ž๐๐“ ๐–๐€๐๐“ ๐“๐Ž ๐๐Ž๐“๐‡๐„๐‘ ๐˜๐Ž๐”.

๐“๐‡๐„๐˜ ๐Š๐๐Ž๐– ๐˜๐Ž๐” ๐€๐‘๐„ ๐๐”๐’๐˜ so…..
they make their best judgement on โ€œwhatโ€™s important enough to pass along.โ€

Which….. is exactly what they should do.
We canโ€™t take IT ALL IN and most great employees want to take things off our plate.
Thatโ€™s their role. They love what they do.

Iโ€™ve learned how powerful it is when I get space and time to slow down to go faster.

I make calls and ask questions. I ask them to tell me their experience within their work day.
I ask to know the challenges. Whatโ€™s going well?
What could we do better?

And oh man….. in my company, with so many moving pieces, this can be a lot to process.

๐Ÿ‘‰๐Ÿผthe sales team
๐Ÿ‘‰๐Ÿผ the renovation crews
๐Ÿ‘‰๐Ÿผthe roofing crews
๐Ÿ‘‰๐Ÿผthe estimation team
๐Ÿ‘‰๐Ÿผ the office and back end team
๐Ÿ‘‰๐Ÿผ the attorneys
๐Ÿ‘‰๐Ÿผ CPAs
๐Ÿ‘‰๐Ÿผ taxes
๐Ÿ‘‰๐ŸผLeadership Team

But…. Iโ€™m the brain of the organization by responsibility.
I HAVE to process the shit.

I also have to turn it into chocolate.

Iโ€™m learning my company now has eco systems that exist within it and I am not a core part to any of those….
as much as I am the creator of them all and I must overlook them and keep a pulse on them all at all times.

The only way to do that, is to call and ask your people the questions. Youโ€™ll learn SO much every single time you do this & ask the right questions.

๐Ÿ‘‰๐Ÿผ what are they confused on
๐Ÿ‘‰๐Ÿผ what training do they still need
๐Ÿ‘‰๐Ÿผ whatโ€™s a bottle neck you can find a solution for
๐Ÿ‘‰๐Ÿผ whatโ€™s going on with culture and relationships within the teams
๐Ÿ‘‰๐Ÿผ where are we spending money for no reason
๐Ÿ‘‰๐Ÿผ how can we simply process
๐Ÿ‘‰๐Ÿผ how can we boost moral
๐Ÿ‘‰๐Ÿผ a little advice and Inspo from a leader they respect can also go a long way

Make calls down the chain.
Donโ€™t wait for them to come up.

Ask specific Questions not just โ€œis everything cool?โ€

To prove my point one more time….

yesterday I took my amazing office team to lunch. I was talking about this with them and I asked them point blank….

How many times a day would you ask me something if you could, but you donโ€™t because you donโ€™t want to bother me? ALL of them nodded and told me it happens MULTIPLE TIMES A DAY.

โœ”๏ธ they are all excellent at their job

โœ”๏ธ I am VERY close even personally with all 3.
Alex was my best friend for years before RKG.
Emily is my little sister.
Kelly was a property manager RKG use to work for and has known me well for years.

NONE of them โ€œdread speaking to me.โ€
Thatโ€™s not why they donโ€™t call…..

They donโ€™t call because they CARE ABOUT ME & donโ€™t want to โ€œbother me with small thingsโ€
Which I appreciate….. right?

But also…… I need to go fish to see what I missed.
Every time I do, I learn something from them. ๐ŸŽฃ

Take Notes. Brainstorm Solutions. Execute.
GROW = ๐‚๐„๐Ž-๐€๐…

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