I wanted to share a key thing I’ve recently discovered as a center point to success in leadership. I’ve always done it, because I genuinely love my team and want their feedback…….
However, I just recently started to appreciate the MAGIC that lies within doing this.
𝐬𝐨𝐦𝐞𝐭𝐢𝐦𝐞𝐬 𝐏𝐀𝐈𝐍𝐅𝐔𝐋 𝐌𝐀𝐆𝐈𝐂
that will stimulate change and growth.
I cannot expect them to TALK UP.
I HAVE TO 𝐏𝐑𝐈𝐎𝐑𝐈𝐓𝐈𝐙𝐄 COMMUNICATING DOWN.
As I’ve been developing out The RKG leadership team, this is something I am communicating to them to do the people they lead also.
Why? People don’t always come to “the boss” and they won’t for many reasons.
The main one?
𝐓𝐇𝐄𝐘 𝐃𝐎𝐍𝐓 𝐖𝐀𝐍𝐓 𝐓𝐎 𝐁𝐎𝐓𝐇𝐄𝐑 𝐘𝐎𝐔.
𝐓𝐇𝐄𝐘 𝐊𝐍𝐎𝐖 𝐘𝐎𝐔 𝐀𝐑𝐄 𝐁𝐔𝐒𝐘 so…..
they make their best judgement on “what’s important enough to pass along.”
Which….. is exactly what they should do.
We can’t take IT ALL IN and most great employees want to take things off our plate.
That’s their role. They love what they do.
I’ve learned how powerful it is when I get space and time to slow down to go faster.
I make calls and ask questions. I ask them to tell me their experience within their work day.
I ask to know the challenges. What’s going well?
What could we do better?
And oh man….. in my company, with so many moving pieces, this can be a lot to process.
👉🏼the sales team
👉🏼 the renovation crews
👉🏼the roofing crews
👉🏼the estimation team
👉🏼 the office and back end team
👉🏼 the attorneys
But…. I’m the brain of the organization by responsibility.
I HAVE to process the shit.
I also have to turn it into chocolate.
I’m learning my company now has eco systems that exist within it and I am not a core part to any of those….
as much as I am the creator of them all and I must overlook them and keep a pulse on them all at all times.
The only way to do that, is to call and ask your people the questions. You’ll learn SO much every single time you do this & ask the right questions.
👉🏼 what are they confused on
👉🏼 what training do they still need
👉🏼 what’s a bottle neck you can find a solution for
👉🏼 what’s going on with culture and relationships within the teams
👉🏼 where are we spending money for no reason
👉🏼 how can we simply process
👉🏼 how can we boost moral
👉🏼 a little advice and Inspo from a leader they respect can also go a long way
Make calls down the chain.
Don’t wait for them to come up.
Ask specific Questions not just “is everything cool?”
To prove my point one more time….
yesterday I took my amazing office team to lunch. I was talking about this with them and I asked them point blank….
How many times a day would you ask me something if you could, but you don’t because you don’t want to bother me? ALL of them nodded and told me it happens MULTIPLE TIMES A DAY.
✔️ they are all excellent at their job
✔️ I am VERY close even personally with all 3.
Alex was my best friend for years before RKG.
Emily is my little sister.
Kelly was a property manager RKG use to work for and has known me well for years.
NONE of them “dread speaking to me.”
That’s not why they don’t call…..
They don’t call because they CARE ABOUT ME & don’t want to “bother me with small things”
Which I appreciate….. right?
But also…… I need to go fish to see what I missed.
Every time I do, I learn something from them. 🎣
Take Notes. Brainstorm Solutions. Execute.
GROW = 𝐂𝐄𝐎-𝐀𝐅